Terms & Conditions
Terms and Conditions
Standard Bookings
By making a booking with Wheelchair Transport Phillip Island, you acknowledge and accept the following terms:
Payment
A deposit is required to secure all half day and full day bookings.
All airport transfers must be paid in full at the time of booking.
All bookings must be paid in full no later than 7 days before the scheduled transport.
Transport exceeding 100km in total distance must be fully paid prior to the booking date.
Cancellations
Cancellations made within 24 hours of the scheduled transport may be subject to the full booking fee.
Cancellations made within 7 days of the scheduled transport may incur a 25% cancellation charge.
Cancellations made more than 7 days prior to the scheduled transport may be eligible for a full refund, minus any applicable transfer fees.
Wheelchair Transport Phillip Island reserves the right to cancel any booking at its discretion, with a full refund provided if applicable.
Failure to formally cancel a booking may result in the full booking fee being charged.
Changes
Booking adjustments may be possible, subject to availability.
Public Holiday Bookings
By making a booking on a public holiday, you acknowledge and accept the following terms:
Payment
Full payment is required at least 14 days prior to the booking date.
Cancellations
Cancellations made within 24 hours of the scheduled transport may be subject to the full booking fee.
Cancellations made within 14 days of the scheduled transport may incur a 50% cancellation charge.
Cancellations made more than 14 days prior to the scheduled journey may be eligible for a full refund, minus any applicable transfer fees.
Wheelchair Transport Phillip Island reserves the right to cancel any booking at its discretion, with a full refund provided if applicable.
Failure to formally cancel a booking may result in the full booking fee being charged.
Changes
Booking adjustments may be possible, subject to availability.
International Bookings
By making an international booking, you acknowledge and accept the following terms:
Payment
Full payment is required at least 30 days prior to the booking date.
Cancellations
Cancellations made within 24 hours of the scheduled transport may be subject to the full booking fee.
Cancellations made within 14 days of the scheduled transport may incur a 25% cancellation charge.
Cancellations made more than 14 days prior to the scheduled transport may be eligible for a full refund, minus any applicable transfer fees.
Wheelchair Transport Phillip Island reserves the right to cancel any booking at its discretion, with a full refund provided if applicable.
Failure to formally cancel a booking may result in the full booking fee being charged.
Changes
Booking adjustments may be possible, subject to availability.